Questions, Answered.

Most orders are lovingly packed and shipped within 1–2 business days. UK orders typically arrive within 2–4 working days once dispatched.

Shipping costs are calculated at checkout based on your location and order size. We regularly offer free shipping over a minimum order value — look out for the banner at checkout.

Currently we ship across the UK. We're working on expanding internationally — sign up to our newsletter to be the first to know when this launches.

Yes — once your order ships, you'll receive an email with a tracking link so you can follow it every step of the way.

Most of our blends contain nuts — check each product page for a full allergen list before ordering.

Some of our blends are vegan or gluten-free — the badges on each product page will tell you exactly which dietary needs a product suits. If you're unsure, drop us a message and we'll help you choose.

We work with trusted UK suppliers and bake everything ourselves in the heart of Old Spitalfields Market, using real butter, oats and no artificial preservatives.

No — our crumble and granola toppings are made with simple, honest ingredients. No artificial flavourings, colours or preservatives.

Keep the pouch sealed in a cool, dry place away from direct sunlight. Once opened, we recommend resealing it tightly or transferring it to an airtight container.

For the best crunch and flavour, we recommend using an opened pouch within 4–6 weeks. Check the best-before date printed on the pack for exact guidance.

Yes — our crumble toppings freeze well in an airtight, freezer-safe bag for up to 3 months. Simply thaw at room temperature before baking or sprinkling.

As our products are food items, we're unable to accept returns once a pouch has been opened. If your order arrives damaged or faulty, contact us within 48 hours and we'll sort it out.

We're sorry to hear that! Message us with your order number and a photo of the damage, and we'll arrange a replacement or refund straight away.

If your order hasn't been dispatched yet, message us as soon as possible and we'll do our best to amend or cancel it. Once it's shipped, we're unable to make changes.

Once approved, refunds are processed within 3–5 business days and will appear back on your original payment method shortly after.